Login Related

Password Reset Request | Initial
Support Category: Login Request Specialist Notes: Should a user express issues with logging into WYLearn, LSS should advise the user to use the Forg...
Fri, 17 Apr, 2026 at 12:55 PM
Password Reset Request | Secondary
Support Category: Login Request Specialist Notes: If the user does not receive the password reset link within 5 minutes in their inbox, junk, or spa...
Fri, 17 Apr, 2026 at 12:55 PM
Manual Password Reset | Final
Support Category: Login Request Specialist Notes: If the user still hasn't received a password reset link to their email after manually trying t...
Fri, 17 Apr, 2026 at 12:56 PM
What is the learner's username? | Notes Only
Support Category: Login Inquiry Specialist Notes:   WHAT SHOULD YOU KNOW? While there are no major differences in login procedures, usernames fol...
Fri, 17 Apr, 2026 at 12:56 PM