Specialist Notes: The user base can be divided into two categories: WLRC - Internal users located in Landar.   WSH - Internal and External users...

Support Category: User Account | Info Incorrect Specialist Notes: If there is incorrect information in the user's account, such as a misspelling...

Support Category: User Account | Inactive Account Specialist Notes: If you find that the user's account is inactive, kindly escalate a request to ...

Support Category: User Account | Multiple Duplicate Accounts Specialist Notes: Should you find that a user has more than one account, please escalat...

Support Category: User Account | No Account Specialist Notes: User accounts are typically created prior to their onboarding. If a user does not have...

Support Category: Locked Account Specialist Notes: As of January 2026, End-User Support has been granted the ability to manually unlock accounts. ...