User accounts are typically created prior to their onboarding. If a user does not have an account, ask the user their location and include this information in the ticket.

Users located in Landar are with WLRC.

Users located in Evanston are with WSH.

Thank you for your patience. Unfortunately, we were unable to find an account for you within WYLearn. To ensure we send an account creation request to the appropriate contact, may we have your location?