ILT/VILTs are usually marked completed within 72 hours of attendance. 

If it has been more than 72 hours since they have taken the training, escalate to the appropriate administrators.

We sincerely apologize that you did not receive credit for your course. Training should reflect completion within 72 hours of taking the training. If it has been more than 72 hours since you have attended your course, please let me know.