If a user states that a course is not moving to complete, kindly perform the usual troubleshooting steps of clearing cache and enabling cookies and pop-ups.

Should that not work, request a screenshot and escalate to the ticket team.

We sincerely apologize for the issues you are having with completing your course. To further assist you, I would like to try some troubleshooting steps by clearing your browser's cache and enabling cookies and pop-ups. One moment while I list the steps for you.