A web-based course may require approval from the user's manager. After the manager approves the training, the user will be able to access it. Kindly check the status of the training and ensure that the correct manager is listed in the user's account.

Thank you for your patience while I looked into your training for you. It appears your course is still pending approval from your manager. To ensure that the request is being sent to the correct person, could you confirm your manager's full name?